Shipping & Returns
SHIPPING
When you pay, your order will ship within 1 to 5 business days unless it is out of stock. In that case, we will contact you to see if you'd like to wait for the next delivery, refund, or swap for something else. Feel free to contact us if you have any questions about how long your order will take.
All domestic and international orders ship via Australia Post and are trackable.
Shipping times are estimates and will depend on stock availability.
AUSTRALIA:
· Standard Shipping (3 - 5 business days delivery) on orders UNDER A$80: A$10
· Standard Shipping (3 - 5 business days delivery) on orders OVER A$80: FREE
· Express Post Shipping (1 - 3 business days delivery) - A$20
REST OF THE WORLD (includes tracking):
· International Shipping - orders under AUD $80.00 (1 - 3 weeks delivery) - A$30
· International Shipping - orders over AUD $80.00 (1 - 3 weeks delivery) - A$40
RETURNS & EXCHANGES
We stand by our products and are happy to hear about any problems you may encounter. We understand that things happen—a gift that isn't suitable, the wrong size, or, in the odd situation, a breakage. However, after four weeks, we cannot accept returns.
Please note that we do not accept returns or exchanges on SALE items.
Please email us with any of these problems - each situation will be considered according to what you tell us. Because we value the workmanship of Georgie Paws products, any item deemed faulty will need to be returned for inspection so we can improve or change it in the future. Please note, that we will only refund the cost of the item, not freight or extras such as gift wrapping and insurance.
Our website provides a sizing chart. If you are returning for an exchange, please note that we will charge you the freight to send it again.
It is up to you to insure or track your returns – items that don’t reach us cannot be refunded or exchanged.