Refund Policy | Returns & Exchanges
Absolutely!
Just head over to the Returns section and complete the form.
Exchanges will be charged a re-shipping fee, charged when it is ready to despatch.
Returns and Exchanges must be completed within 28 days of receipt, unused, in the original packaging with a print out from the Return section you have completed.
For change-of-mind returns, return postage is paid by the customer. If your item is faulty or damaged, we'll cover it.
If you haven’t received a refund yet within a week, please first check with your bank. The Refund may appear under our company name, Rustlers Australia Pty Ltd.
Send us an email if you need further support or information : ask@georgiepaws.com
When you purchase a discounted item, the sale is final and we can't offer a change-of-mind refund or exchange. This doesn't affect your rights if an item is faulty or damaged.
Use this link to start a Refund : Returns
We only replace items if they are defective or damaged.
Gosh! Sometimes mistakes happen. We do our best throughout the entire production process for each product to catch issues before they reach final Quality Control. But we are all human - especially the humans actually sewing and making Georgie Paws products- and we can make mistakes.
Please email us: ask@georgiepaws.com with photos of the fault and an explanation. Each fault will be explored by our QC team.
If it is our fault, we pass the information to the right person to help them develop better skills and prevent it from happening again.
We don't take reports of faulty items lightly, as we know the efforts everyone has put into making a wonderful product that we are so proud you chose to buy.
If you're outside Australia, there's no need to send a faulty item back. Once we've reviewed your photos, we'll refund or replace it, and ask you to donate the item to a local animal charity or shred and dispose of it - send us a photo of either the donation taking place or the item shredded.
