FREQUENTLY ASKED QUESTIONS

Questions about our products, materials or care? See our Product FAQs.

SHIPPING

Do you have Free Shipping?

Of course! Standard shipping is FREE on all Australian orders over A$80.

Tell me about Shipping within Australia

Standard shipping within Australia takes 3–7 business days. Express shipping is available and typically arrives within 1–3 business days.

  • Standard Post (Orders under A$80): A$11

  • Express Post (Under 3kg): A$28

  • Orders over A$80: FREE STANDARD SHIPPING

Do you ship internationally?

USA

Our Best-Selling Dog Toys ship directly from the Georgie Paws Texas warehouse, with delivery in 3–9 days.

  • Orders under US$80.00: ~ US$8.50

  • Orders over 4lb - US$28

THE REST OF THE WORLD

In keeping with our "tread lightly" ethos, we use carriers who can secure spare, discounted airfreight space—lovely.

International freight rates change frequently, so we use the baseline prices below. When we process your order, we will confirm the final shipping cost with you. If it comes in under the estimate, we will gladly refund you the difference!

  • Orders under A$80.00: ~ A$60

  • Orders over A$80.00: ~ A$80

RETURNS

Can I return or exchange an item?

Absolutely! Just head over to our Returns section and complete the online form.

  • Timeline: Returns and Exchanges must be completed within 28 days of receipt.

  • Condition: Items must be unused and in their original packaging.

  • Return postage: for change-of-mind returns, return postage is paid by the customer. If your item is faulty or damaged, we'll cover it.

  • Sale items: discounted items are final sale for change of mind. This doesn't affect your rights if an item is faulty or damaged.

  • Important Note: Remember to include a printout of your completed Return form in the package so we have your instructions and details on hand.

  • Please note: Exchanges will incur a re-shipping fee when they are ready to be dispatched.

Read our full Refund Policy.

Oops—I think the product is faulty!

Gosh! Sometimes mistakes happen. We do our best throughout the entire production process for each product to catch issues before they reach final Quality Control. But we are all human—especially the humans actually sewing and making Georgie Paws products—and we can make mistakes.

Please email us at ask@georgiepaws.com with photos of the fault and a brief explanation. Each report will be thoroughly explored by our QC team.

If you're outside Australia, there's no need to send a faulty item back. Once we've reviewed your photos, we'll refund or replace it, and ask you to donate the item to a local animal charity or shred and dispose of it. Please send us a photo of either the donation taking place or the shredded item.

If it is our fault, we pass the information directly to the right person so they can develop better skills and prevent it from happening again. We don't take reports of faulty items lightly, as we know the immense effort everyone puts into making a wonderful product that we are so proud you chose to buy.

PAYMENTS AND REFUNDS

What payment methods do you accept?

We accept major Credit and Debit Cards, PayPal, and Afterpay. Your payment is processed only after the shipping label has been printed and your order is ready for shipment.

Where is my refund?

We aim to process refunds within five days of the item being returned to our warehouse.

Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 working days after you post the item back to us before getting in touch. An automatic email will update you the moment your refund is processed.

PRODUCT QUESTIONS

Materials, where our products are made, care, composting and toy safety are all in our Product FAQs.